BDP Publishes original work which helps senior executives to improve their organisations. We also publish reviews and links to others’ work that we have found has real insight and content.
Continuous improvement: Getting better at getting better
Life would be less complicated if today's performance was good enough for tomorrow. But it's not. In athletics today's record won't win tomorrow's race. In art repetition demotes your work to the status of a craft. And in business not improving means poor morale and no growth which leads to withdrawal of support from investors.
Communication framework: Objectives, strategies and execution
Communications is a critical component in any major business development effort. No matter how elegant the development proposition, if it does not include and develop the motivation and skills of people outside the development team then it is unlikely to succeed.
Improving Customer Service Without Increasing Costs!
Australian businesses know that material and ongoing improvements in productivity are prerequisites to a thriving organisation. However, progressive organisations also know that productivity improvements that only benefit shareholders are not sustainable. Benefiting customers at the expense of shareholders is also not acceptable.
Profitable Customer Service: What drives it?
Most business people are convinced of a link between customer service and profitability. Most organisations are striving to improve customer service in order to increase profits. Who hasn't heard a charismatic CEO encouraging staff to treat customers like royalty? We know there is more to it than a good speech, but what do organisations need to be good at to achieve outstanding service? Very few people know the complete answer.
Getting out of everyone else's way
Getting out of everyone else's way looks at ways in which to identify and reduce unproductive levels of interaction in the workplace.
Making money out of deregulation of existing businesses
When faced with the need to change in a short time frame in response to changes imposed by the external environment, organisations can set off helter-skelter in all directions. IT doing their own thing, Marketing doing their own thing, Operations doing their own thing. What is required is clear, aligned end-to-end business processes which enable the organisation to meet the changed requirements in a financially attractive but low risk way. BDP helped an organisation do just that
Making the service profit chain work in a highly competitive service industry
Few would argue that employee commitment drives customer satisfaction and that customer satisfaction, in turn, drives sales results. Why then do so few organisations start their pursuit of increased revenue with initiatives designed to improve staff experience and satisfaction? BDP worked with an organisation that did
Capture market share at a pharmaceutical company through targeted training
Many people think that the sales process is generic—start by building rapport; move on to identifying needs etc, etc. The argument goes that the sales process can be applied to anything you are selling. Wrong! Once size did not fit all for this organisation. It designed a process specific to its specialised situation. Learn about why and how BDP helped
Using fast turnaround of applications to win market leadership
Time is money! If you can’t give me an answer quickly—I’ll go elsewhere. The front-line staff at this otherwise successful financial services organisation knew that these were the views of their customers and potential customers, but were nevertheless encumbered with a time-consuming applications process. BDP applied lean manufacturing principles to help the client the client reduce cycle time by 78%
