When?
Our work in sales and operations effectiveness benefits clients when

• Sales targets are being missed (or targets are achieved but market share is not increasing)
• Morale is poor in sales team
• Customers defect due to poor service
• Cycle time from order to fulfilment is too long
• Cost to serve is too high
• Accuracy and quality of output of operational teams is too low
• Improvements people (such as Lean 6 Sigma) have flooded operational people with data analysis with no evident insight or improvements

How?
Our Productivity Practice enables clients to drive from engaged staff and loyal customers through to superior profitability. It does this by

• Increasing customer satisfaction and sales
• Lifting the ratio of value to cost in operations and supply chain.

Time-frame?
1-3 months. Typically improvements in sales and operations effectiveness are visible over this time

To learn more consider these case studies:

1. Use fast turnaround of applications to win market leadership
2. Make the service profit chain work in a highly competitive service industry
3. Capture market share at a pharmaceutical company through targeted training